Everything you wanted to ask about Sparks, safety, and Sorin.
Sparks are Sorin's activity currency. No surprises, no hidden fees. Below: how Sparks work, plus the questions parents ask us most.
Sparks
How Sparks work
Sparks refill each month with your plan. Every chat, image, and voice minute draws a small amount from the balance.
Sparks are Sorin's activity currency. Every time your child chats, creates an image, or uses voice, a small number of Sparks is deducted from their balance. Think of it like a data plan: your subscription refills their Sparks each month, and they spend them as they explore.
Sparks exist so you always know what your child is doing and how much they're using, without any surprise charges.
Safety
Keeping conversations safe
Guardrails built for kids, full visibility for parents, and a real-time line to you when something needs attention.
Accounts & children
Setting up your family
How kids sign in, how many you can add, and how to share access with a co-parent.
Plans & billing
Changing plans, cancelling, refunds
Upgrade, downgrade, or cancel any time. No lock-in.
Privacy & data
Your child's data is yours
What we collect, what we never do with it, and how to delete it whenever you want.
Data retention
How long we keep your child's data
By design, Sorin keeps less. Conversations are deleted after a period you control, and read-aloud audio is wiped automatically.
Devices & features
What works where, and what's coming
Still have questions?
Reach us at sorin@whitegloveai.com. We're here, and a real person on our team will get back to you.